Legal Notice- Amadeus PREMIUM Loyalty Programme
- The "Amadeus premium" program, managed by Amadeus Egypt, referred to hereinafter
as "Amadeus Premium", is a customer loyalty program whose purpose is to award points
Credit to Members of the scheme, such credit being referred to hereinafter as "Points",
in accordance with a pre-defined scale and the conditions and restrictions set out
below, and dependent on the number of segments created taken by the Member on Amadeus
- Depending on the number of points acquired and accumulated by the Member, Rewards
may be allocated in accordance with a pre-defined scale and the conditions and restrictions
set out below
Membership of the Amadeus Premium programme
- Amadeus Premium membership is free of charge. The program is open to any Amadeus
system user whose normal place of residence is located in Egypt.
- Legal entities cannot participate in the program.
- Any eligible person wishing to join the Amadeus premium program must complete an
individual Amadeus Premium program membership application through the internet.
All persons applying for membership of the program are deemed to have read and accepted
the present General Terms and Conditions, a copy of which may be obtained on request
from Amadeus Egypt.
- It is hereby understood that an Amadeus system user wishing to join the Amadeus
premium program is liable to obtain the approval of the owner of the travel agency
prior to completing Amadeus Premium program membership application and that the
submittal of the Amadeus Premium program membership application by said user shall
be deemed as a final and irrevocable evidence of obtaining the prior approval required
from the travel agency owner.
- Only one membership application for each person will be accepted.
- Amadeus Egypt reserves the right to refuse membership to any person who does not
meet the requirements for participation in the program.
- Any person whose membership application has been accepted and validated by Amadeus
Egypt shall be assigned an individual account, an individual membership number and
a personal code allowing access to Amadeus Premium through Internet. The membership
number will be required for any inquiry concerning the account. The member shall
be held fully responsible of maintaining confidentiality and non-disclosure to third
parties or non-authorized members of his/her individual account, membership number
and personal code.
- In case of any illegal use or theft of the given account number by any way, Amadeus
shall not be legally liable to compensate the member of any damages that may be
incurred and said member shall solely incur any damages as a result thereof.
- Any change of address, name or other details which may be necessary must be notified
in writing as soon as possible to Amadeus Egypt, which shall be entitled to demand
any documentary proof it considers necessary. The Member guarantees the correctness
of all information given and shall be solely responsible for any erroneous, incomplete
or out-of-date information.
- Amadeus Premium membership shall take effect from the 1st of Jan 2012.
- 11. The Member will receive personal documentation on the Amadeus premium program
immediately his or her membership takes effect.
Scope of application and accrual
- The point is the unit of calculation for the Amadeus Premium program and corresponds
to the number of segments created in Amadeus System.
- A personal account is opened for each Member, to which points acquired are credited.
The account, and the points acquired by the Member concerned, cannot under any circumstances
be transferred, bequeathed, assigned, sold or combined with, whether or not for
valuable consideration, with the account or the points of any other person, whether
or not that person is a Member of the program, or with any other account belonging
to the Member (except as otherwise laid down in provisions notified to the Member).
Use of the Amadeus Premium and assigned accounts are restricted exclusively to the
registered members. Points can be converted into cash vouchers.
- Registered member shall be liable to duly and promptly inform travel agency owner
and/or Amadeus upon deciding not to continue his/her access to Amadeus Premium in
order to change or delete said access as soon as possible and shall be fully responsible
in case he/she defaults on the obligation of notification.
- Points are acquired exclusively when using Amadeus System.Amadeus Egypt reserves
the right to debit the account of any Member who has acquired Miles unduly, through
creating factitious segments but also reserves the right to award additional points
under promotional campaigns of limited duration notified to Members.
- Amadeus Egypt shall activate the benefit of the acquired points from Jan 2012, and
has the right to deactivate at any time Amadeus PREMIUM Loyalty Program.
- The Member's account can be credited only once for each segments created in Amadeus
system. Points are credited to the Member's account in accordance with a predetermined
scale and subject to the conditions and restrictions set forth hereinafter.
- User need to register and agree the terms and conditions of Amadeus Egypt and obtain
prior approval of travel agency owner prior to his/her registration.
- User MUST achieve his target to claim the gifts
- Points acquired shall be cumulated /computed on a monthly basis for purpose of calculating
number of segments created in Amadeus System by the User during the said month.
- Points will be redeemed every 2 months for those users who have previously requested
such redemption during the 2 months period.
- Points can be checked and viewed online at any time
- Notwithstanding point (11) above, User may not claim gifts for any points and target
acquired after the lapse of the year during which the relevant points and target
were acquired. User understands that any points acquired and not claimed any gifts
for would be redeemed by maximum the first month of the coming year.
- The published list of gifts are subject to change
- Cancelled segments or factitious segments will be deducted systematically from the
total cumulated points each month for every user.
- Any member misusing the system by creating factitious segments will be systematically
blocked and restricted access to Amadeus Premium